How To Troubleshoot Your Vape Cartridge

vape, vaporizer cartridge repair, maintenance and troubleshooting

At Mary Jane’s we’re natural problem solvers, it’s true, but you don’t always need our expertise to solve the most common cartridge problems.

We have found that more than 95% of returns, once tested (by us doing these simple troubleshooting tips), have worked just fine. Taking a few extra minutes to troubleshoot a cartridge saves you the time it takes to exchange the product. Here’s some tips to save you a trip if your vape cartridge malfunctions.

The #1 Cause for Malfunction: Cartridge is not connected to the battery.

This is caused when the battery contact on the cartridge has been pushed too far up into the base of the cartridge causing a loss of battery connection. We recommend that you only screw in the cartridge to the battery just until all threads meet; screwing it too tight can often times push the heating element in too far.  When the heating element gets pushed in too far it can prevent the element from connecting with the battery, thus not “pulling”. If you can make sure that the element is pulled out so it is flush with the bottom of the cartridge and then try it on a charged battery to see if it “pulls” properly – 9 times out of 10 this does the trick!

This is a delicate, yet fast and simple fix. The tip of a pocket knife, or the tip of a box cutter work well, even your fingernail if long enough. As always, use caution please don’t cut yourself! The top left picture above is where this element is pushed in too far in on the cartridge. The top right picture is where to insert the tool (paper clip, finger nail, razor blade etc.) to gently pull out the heating element. The bottom left picture is how to pull up the heating element and the bottom right is how it should look once pulled out. You want to make sure the element is flush with the bottom of the cartridge.

The #2 Reason – Weather!

When the warm weather is here, it is important to never leave the cartridge and battery exposed to hot temperatures, i.e. in the car, out at the beach, etc. This is a guaranteed way to cause the cartridge to simply not work properly. Almost like if you left your phone in the hot sun for 8 hours it would fry the phone. Make it a point to never leave your cartridge in the car. This helps more than you know!

When it’s cold outside, the same things apply. Don’t leave your cartridge in the cold car, outside on a deck or smoking area, etc. If the cartridge gets cold, the oil will thicken and cause it not to pull. If this happens, we advise you (after trouble shooting the battery and cartridge) to put the cartridge in a small ziplock bag in a warm cup of water to warm the oil. Then try it on your battery again.

Reason #3 – “My cartridge is not pulling”

If it seems the cartridge is not “pulling”, first check if your battery is fully charged. The batteries that we sell have a “baby” charge, and it is always recommended to fully charge the battery before using. Next, make sure that the battery you are using has a 180 MAH or less setting. If you are using a battery that is for an e-cig, for example, make sure it is at the lowest watt/volts possible.

When a cartridge is used on a battery that is too strong, it can potentially blow the element in the cartridge, causing it to not pull, or it simply will not connect the element and battery and not pull. Consider what kind of battery you will be using when you make your cartridge purchase and let our budtender know.

We hope this helps you troubleshoot any cartridge problems you may have, but if it doesn’t, don’t hesitate to come on in with your cartridge and battery and ask one of our professional budtenders to help you.

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22 thoughts on “How To Troubleshoot Your Vape Cartridge

  1. I wanted to thank you for this very good read!! I absolutely loved every bit of it. I have got you book marked to look at new things you post…

  2. My vape pen flashes when i plug the cartrige in. The battery works fine until i screw it in. Iv try’d everything that i can find. What do i do

    1. If it only happens with that cartridge… then it’s a bad cartridge. If it happens with All cartridges then it’s your pen.

    2. Same here even tried the suggestions but found I had to back it off to the right spot while clicking the button until voila! Sweet magic clouds. Not ideal how it has to sit loose but hey it works now. Never buying dyna puffs again tho..hope this helps.

      1. Good to know! Thank you. dyna puffs isn’t something we carry but we’ll be sure to steer clear in the future. Glad you were able to find a solution.

    3. I’m having the same problem with some cartridges too! How can I fix this? This cartidge I have blinks with every pen I have when connected. In some cases shorts my pen, and I have to re-plug into the charger to reset.

      2 different vape pens, same thing happens, blinks once the cartridge connected, and when I press it it blinks. When I disconnect, light comes on.

      1. Anthony, it sounds like that cartridge might have a faulty connection point. Have you tried a different cartridge by a different manufacturer? A lot of cartridges are being produced with shoddy parts to save money. It might be worth spending a bit more to get a better quality cartridge to try that out. Not likely that it’s your batteries. If you live close to the House of Grass dispensary in Vancouver, please bring in your pieces and we can help.

    4. I have exactly the same! Two different batteries, fully charged, once the cartridge goes on ->> lights go off and don’t turn back on. Put battery back in charger for a sec and…. we’re back to square one.
      I’ve just found out 5 mins ago that I have one cartridge (with a black mouthpiece) that works! The ones with the silver tip. Is it my cartridges?

      1. It could definitely be your cartridge. Every manufacturer is different and some have higher failure rates than others. We try very hard to only carry cartridges with extremely low failure rates. If you’re near the House of Grass dispensary, or any other Mary Jane’s, you can bring your rig in for us to look at and help troubleshoot. We’ve seen it all and can probably help with a hands-on look at it.

  3. I pulled the element out and messed it up cause it’s not connected to the wires inside. Any idea how to fix, ive been trying to put wires to touch element but no go… pls help!:)

  4. If I suck really really hard on a particular culprit cartridge I can get a little bit, but it has gotten progressively harder and harder. Like the cartridge is clogged. Other cartridges work fine and this one once did too. I’m thinking the warm water bath might help?

  5. This article is very helpful. It is true that a dirty or incomplete connection can spoil your fun. Check out the contacts and you are sure to find and be able to fix the problem.

  6. My battery turns on but with or without a cartridge it blinks pink and I tried pulling it out enough for it to 100% make contact with the medal pieces in both but it still won’t worked and I tried switching cartridges but it doesn’t hit or even click the button without it blinking pink and it doesn’t hit, please help me because can’t afford for new one and I payed a lot already for cartridges, btw it is a absolute xtract battery pen. Please anyone HELP

  7. I have a buck naked express vape pen and the battery is charged but it won’t hit or produce any vape and when I hit the button it doesn’t make the sound I know it’s not the battery because I tryed my boyfriends top piece on my battery and it worked fine

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